Question 1

Can my issue be fixed remotely?

Accepted Answer

Most software issues — viruses, slow performance, email setup, printer drivers, Windows errors — can be fixed remotely through a secure connection. Our AI assistant and technicians will help determine the best option when you submit a request, and if remote support won’t solve it, we’ll recommend an onsite visit instead.

Question 2

How does remote support work?

Accepted Answer

After you book a session, a technician connects securely to your computer with your permission and works on the issue in real time while you watch. You stay in control the entire time and can end the session whenever you’d like.

Question 3

Is remote support secure?

Accepted Answer

Yes. Remote sessions use encrypted, permission-based connections, and nothing is accessed without your consent. Sessions are closed automatically once the work is complete.

Question 4

What if it can’t be fixed remotely?

Accepted Answer

Some issues — a computer that won’t boot, hardware failures, or systems that can’t connect to the internet — need hands-on attention. In those cases we’ll recommend and schedule an onsite visit.

Question 5

What areas do you serve?

Accepted Answer

We serve Stroudsburg, East Stroudsburg, Tannersville, Mount Pocono, Brodheadsville, Tobyhanna, Bartonsville, Swiftwater, Delaware Water Gap, Marshalls Creek, Cresco, Analomink, and the surrounding Pocono region. Remote support is available anywhere.

Question 6

How much does virus removal cost?

Accepted Answer

Pricing depends on the severity of the infection and whether the fix can be done remotely or requires an onsite visit. Visit our Pricing page for current rates, or contact us for a quick estimate.

Question 7

How long does support usually take?

Accepted Answer

Many remote sessions are resolved same-day. Onsite visits are typically scheduled within a day or two, and our AI assistant can give you an estimated duration when you submit your issue.

Frequently Asked Questions